FAQ

Due to changes in my work schedule, all orders will be processed and shipped on Mondays and Thursdays. Thank you!

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

What is your return policy?

We request that you read the item descriptions carefully or ask additional questions before purchasing - we are happy to provide additional photos and details of the item(s) in question. If you are dissatisfied with the product you ordered, please contact us within 1 day of item(s) receipt and we will do our best to remedy the situation - especially if damaged in shipping or incorrectly shipped items. Buyer is responsible for return shipping costs/insurance and must provide tracking number to Seller. 

Special note on finished items: Finished items (hats, scarves, shawlettes, mug rugs/coasters, shawls, etc) and custom orders cannot be returned unless there is damage "out of the box." Photos of the damage must be submitted to studioatinnisfree@gmail.com within 1 day of receipt of the item. Buyer must return the item in all original packaging (wrapping, box, etc) within 5 business days. Buyer is responsible for return shipping costs and must provide tracking number to Seller. If the item is not returned in its original condition (shows signs of wear or laundering, smells of smoke, etc), the buyer is responsible for any loss in value. Any refund, minus 20% restocking fee, will be issued upon inspection of the item.

Custom items/special orders: no returns/refunds

How do special orders/custom items work?

All custom-made items and special orders are taken on a case-by-case basis. If we feel that we could not complete your order as you envision it, we will refer you to someone who may be able to do that custom order for you.

After written acceptance, custom items/special orders will not be started until a 50% non-refundable deposit is received. We will be in contact with you at every stage of the order via email, Zoom/Meet, or other appropriate means of communication. Balance of payment is due on completion of the item, including applicable taxes and shipping fees. Once full payment is received, the item will be shipped.

Special orders and all custom work are non-returnable (see FAQ on Finished Items).